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COVID-19 Update.

Due to the ongoing pandemic, we understand the difficulties regarding returning items, so we are extending our returns policy by 28 days in view of government lockdowns.

All of the information that you provide to Blondish is strictly private and confidential. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to uthorise payment to us, we will not be liable for any delay or non-delivery. comply with the standards, procedures and requirements laid down in the Data Protection Act 1998 toensure that the personal information you give us is kept secure and processed fairly and lawfully. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

First, it’s important for you to understand what personal data is in terms of European regulations (GDPR). It is any data from which a person can be identified, including your email address, a cookie, your location data, or anything associated with you, for example, anything you looked at online, or anything you bought. This is a much wider definition of personal data than in US law which is limited to your name, age and financial information.

Sensitive personal data.

In terms of European regulations, there’s a special class of personal
data, referred to as sensitive personal data. That’s data concerning someone’s race, ethnic origin, political views, religious or philosophical believes; trade-union membership, health, or sex life. Blondish does not collect or hold or – importantly – try and infer any such data. It also does not work with data processors (see below) who do.

Blondish the data collector.

In terms of GDPR Blondish – in most cases – act as what is called a data collector. A data collector is an entity which the data subject (you) is transacting with and therefore trusting their personal data to. As a merchant, Blondish is considered a data collector.

Data processors.

You also need to know what a data processor is. It is any company that is storing and/or processing the data on behalf of a data collector. Our eCommerce platform, Woocommerce, is a data processor.

It is our responsibility as a data collector to ensure that any company that is processing the data of our EU customers (and in our case everybody) is compliant with GDPR.

There are many things that a data processor needs to comply with, like only processing data to the extent entrusted to them by Blondish.

In other words, a data processor can’t take the data is sharing and opportunistically do something with it. If we share cookie data (see below) with Facebook to show you a pair of shoes, they can not use it for another purpose.

They must erase or return data back to us on request at the end of a service contract. And any processor is responsible for ensuring that they are employing “appropriate technical and organisational measures” to secure personal information in their possession.

The list of the data processors we use.

- Mailchimp (for our email lists)

- Facebook and Instagram (for advertising)

- Google Analytics for (for analytics)

We checked. All of these claim to be GDPR complaint. All of these may take data outside of the European Economic Area for processing. To be able to do this they need to have Privacy Shield Verification. Again we checked. All of them have it.

How we collect data.

We collect data to be able to complete a transaction and keep you informed about a purchase. (When your shoes ship for example). This is not the same as a marketing email. 

We collect data to be able to complete a transaction and keep you informed about a purchase. (When your shoes ship for example). This is not the same as a marketing email. 

We do not assume a transaction with our business implies consent.

We require opt-in (and not opt out) for permission to send you emails about new products, sample sales or news. We also require your express permission to use cookies to track your use of our site (see below).

Cookies (See our policy of the use of personal data further down this page).

Almost all modern websites use cookies. They have many uses, such as: tracking users as they navigate around a website remembering user preferences and shopping cart contents auto-logins for visitors coming back to a site and website security.

How we get permission.

You give us permission to use cookies when you visit our site for the first time we warn you of this fact, via a pop up at the top of he page.

Cookies on our website.

Blondish uses the following cookies on this website, for the following purposes: Shopping cart cookie – so we can add stuff to your cart.

Personal information collection.

Blondish collects and uses the following kinds of personal information: information about your use of this website, information about transactions carried out over this website, information that you provide for the purpose of registering or buying with the website, information that you provide for the purpose of subscribing to the website services including our emails when you make a comment or leave a product review, or send a picture for publishing in the Blondish section, information that is publicly available, we may for example embed YouTube Videos or Instagram pictures.

Securing your data.

Blondish will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Blondish will store all the personal information you provide securely. We do not collect or store Payment Details at all.